Terms and Conditions
Scope of Application
1.1 These General Terms and Conditions (GTC) apply to all contracts concluded between MEDIA KAISER (hereinafter 'the Intermediary') and customers via the online portal.
1.2 Deviating conditions of the customer will only be recognized if the Intermediary has expressly agreed in writing.
1.2 Deviating conditions of the customer will only be recognized if the Intermediary has expressly agreed in writing.
Subject Matter of the Contract
2.1 The Intermediary exclusively offers mediation services for third-party travel services (e.g., package tours, flights, hotels).
2.2 The Intermediary does not become a contracting party to the travel services and is not liable for their provision.
2.3 For the use of AI services (Google, Mistral), the terms of use of the respective providers also apply.
2.2 The Intermediary does not become a contracting party to the travel services and is not liable for their provision.
2.3 For the use of AI services (Google, Mistral), the terms of use of the respective providers also apply.
Conclusion of Contract
3.1 By booking, the customer submits a binding offer to the respective provider.
3.2 The contract is concluded directly between the customer and the provider.
3.3 The Intermediary will promptly confirm receipt of the booking electronically.
3.2 The contract is concluded directly between the customer and the provider.
3.3 The Intermediary will promptly confirm receipt of the booking electronically.
Prices and Payment
4.1 All prices are in Euros including statutory VAT.
4.2 Payment modalities are subject to the conditions of the respective provider.
4.3 In case of default in payment, the statutory provisions apply.
4.2 Payment modalities are subject to the conditions of the respective provider.
4.3 In case of default in payment, the statutory provisions apply.
Withdrawal and Cancellation
5.1 The cancellation policies of the respective provider apply.
5.2 The customer is obliged to notify the Intermediary of cancellations immediately.
5.3 In case of non-utilization of services, there is no claim for reimbursement.
5.2 The customer is obliged to notify the Intermediary of cancellations immediately.
5.3 In case of non-utilization of services, there is no claim for reimbursement.
Use of AI Services
6.1 AI systems from Google and Mistral are used for certain services.
6.2 The customer agrees that their input will be processed to generate responses.
6.3 The use of AI services is at the customer's own risk.
6.4 The Intermediary assumes no liability for the accuracy of the generated content.
6.2 The customer agrees that their input will be processed to generate responses.
6.3 The use of AI services is at the customer's own risk.
6.4 The Intermediary assumes no liability for the accuracy of the generated content.
Liability
7.1 The Intermediary is only liable for intentional and grossly negligent conduct.
7.2 Liability for slight negligence is limited to typical foreseeable damages.
7.3 Liability for data loss is limited to the typical cost of recovery.
7.4 The Intermediary's liability for mediation services is limited to three times the booking value.
7.2 Liability for slight negligence is limited to typical foreseeable damages.
7.3 Liability for data loss is limited to the typical cost of recovery.
7.4 The Intermediary's liability for mediation services is limited to three times the booking value.
Data Protection
8.1 The processing of personal data is carried out in accordance with the attached data protection declaration.
8.2 The customer agrees that their data will be transmitted to the respective travel providers.
8.3 When using the AI services, no personal data is permanently stored.
8.2 The customer agrees that their data will be transmitted to the respective travel providers.
8.3 When using the AI services, no personal data is permanently stored.
Final Provisions
9.1 German law applies to the exclusion of the UN Sales Convention.
9.2 The place of jurisdiction is Kassel, provided the customer is a merchant.
9.3 Changes to these GTC will be announced and are deemed approved if the customer does not object within 4 weeks.
9.4 Severability clause: The invalidity of individual provisions does not affect the validity of the remaining GTC.
9.2 The place of jurisdiction is Kassel, provided the customer is a merchant.
9.3 Changes to these GTC will be announced and are deemed approved if the customer does not object within 4 weeks.
9.4 Severability clause: The invalidity of individual provisions does not affect the validity of the remaining GTC.